Features / Member Management
Every member's full story, one page
Membership, payments, dues, follow-ups and PT history in a single member view — with renewal and inactive lists that make sure your front desk never loses a member to a missed expiry.
- Paid ₹12,000 · UPIToday
- Renewal call — contacted2d
- Checked in 6:14 am3d
01What you get
Everything in Member Management
Complete profiles
Personal info, package, validity, training type, preferred timing and sales rep — with quick actions for payments, follow-ups, freeze and check-in.
Unified activity timeline
Payments, follow-ups and attendance merged into one timeline, so anyone at the desk sees the full story before picking up the phone.
One renewal list, GT + PT
General memberships and PT expiries in a single list with days left, renewal status, and one-click filters like "expiring this month".
Expiry & dues alerts
Expired, expiring-soon and balance-due alerts on the member page with short, actionable messages the desk can read in seconds.
Inactive & win-back lists
Every inactive member with expiry context, KPI cards for recently-inactive and expired-this-month, and CSV export for win-back campaigns.
Members analysis
Gender, age groups, training type, joining trends and expiry outlook — click any segment to filter the member list and act on it.
02Deep dive
Built for the front desk, informative for the owner
The members directory filters by status, training type and join date, searches by name or phone, and shows expiry on every row. New staff learn it in a day because the same KPI-card and filter patterns repeat across every screen.
- Search by name or phone; filter Active / Inactive / PT / General
- Expiry status and days-left on every member row
- PT clients clearly separated for PT-specific lists and campaigns
- Fast, paginated lists that stay usable at thousands of members
03Deep dive
Renewals are a workflow, not a report
The renewal list combines general and PT expiries with renewal-rate KPIs, and exports to CSV for calling days. Renewal follow-ups feed straight into the follow-up system, so "who do we call today?" always has an answer.
- Renewal rate %, expiring, renewed and not-renewed KPI cards
- Filter by expiring in 7 days, 30 days, or a custom range
- PT renewals show trainer and plan so conversations are informed
- CSV export for calling lists and campaigns
Works together
Pairs well with
Follow-ups & Enquiries
Enquiry-to-close pipeline with a follow-up grid, missed-call urgency lists and per-staff assignment — no lead falls through.
Explore Follow-upsFinance & Reports
Cash flow, monthly reports, profit vs last month and dues recovery — finance built for owners, not accountants.
Explore Finance & ReportsWhatsApp Automation
Invoices, payment confirmations and renewal reminders on official WhatsApp Cloud API — the channel your members actually read.
Explore WhatsAppFAQ
Straight answers
Can I see PT clients separately from general members?
Yes. Training type is a first-class filter — you can list PT clients on their own, see each member's PT history with trainer and dates, and use the dedicated PT dashboard for revenue and expiry tracking.
How does FitSync help with member retention?
The renewal list shows everyone expiring with days left and renewal status, the inactive list powers win-back campaigns, and members analysis shows expiry outlook for this month, next month and beyond — so you can plan campaigns before revenue dips.
What happens when a member pays only part of their fee?
FitSync creates a balance record automatically and shows a dues alert on the member's page. The owner sees total outstanding dues in finance, and the desk can recover the balance in parts with every step recorded.
See Member Management on a live demo
A 20-minute walkthrough on your own numbers. No commitment, quoted per gym.