Last updated: 27 August 2026
These terms come in two parts: Part A covers anyone using the fitsync.co.in website; Part B covers gyms that subscribe to the FitSync gym-management service. If a separate written agreement is signed between FitSync and a customer, that agreement prevails over Part B where they conflict.
Part A — Website terms
Use of this website
You may browse this website and use its contact features for legitimate enquiries about FitSync. You agree not to misuse the site, attempt unauthorised access, or scrape content at scale.
Product information and pricing
Product descriptions on this site are provided in good faith and may evolve as the product develops. Published starting prices are indicative; your final per-gym quote governs. Nothing on this website constitutes a binding offer.
Third-party services
Links and buttons on this site may open third-party services (such as WhatsApp). Those services are governed by their own terms and policies, which we don’t control.
Website disclaimer
This website is provided “as is”. While we work to keep information accurate and the site available, we make no warranties to that effect and, to the maximum extent permitted by law, accept no liability for losses arising from use of this website.
Part B — FitSync service terms
1. The service
FitSync is a subscription software service for managing gyms: members, payments and dues, enquiries and follow-ups, staff and payroll, finance and reports, attendance and WhatsApp messaging. Optional on-site attendance hardware (camera and LAN bridge) can be purchased separately as itemised in your quote.
2. Accounts and access
The gym owner is responsible for the accounts created under their gym: choosing roles and permissions for staff, keeping login credentials secure, and removing access when staff leave. Actions taken through an account are attributed to that account.
3. Fees, billing and no lock-in
- Fees are set out in your per-gym quote and billed as a recurring subscription. Your quote does not increase merely because your member count grows, unless the quote says otherwise (for example, when adding branches or hardware).
- There is no lock-in. You may cancel at any time; service continues until the end of the period already paid for, and no further charges are made. Amounts already paid for a completed period are not refunded.
- If payment fails or is overdue, we will notify you and allow a reasonable period to settle before suspending access. Your data is not deleted on suspension.
- Hardware purchases are one-time charges as itemised in your quote and carry the manufacturer’s warranty.
4. Your data
- Your data is yours. All member, payment, attendance, staff and business records you store in FitSync belong to you.
- You can export your data at any time from within the application, and you may request a complete export when leaving.
- You grant us the limited right to host and process this data solely to provide and support the service, as described in our Privacy Policy. We do not sell it, advertise with it, or use it for anything else.
- After termination, we delete your live data within 60 days (sooner on request), after which residual copies age out of the backup rotation.
5. Your responsibilities
- Use the service lawfully and only for managing your own gym(s).
- You are the data fiduciary for your members’ data: collect it lawfully, keep it accurate, and obtain any consent required — including informing members and obtaining consent before enrolling them in face-recognition check-in and before sending them WhatsApp messages. Manual check-in remains available for members who opt out.
- Do not use FitSync’s messaging features for spam, harassment, or content that violates WhatsApp’s Business and Commerce policies.
- Do not resell, sublicense, copy, or reverse-engineer the software, or probe its security other than through responsible disclosure to us.
6. WhatsApp messaging
Messaging runs on the official WhatsApp Business Cloud API. Message templates are subject to Meta’s approval, and delivery depends on Meta’s systems and the recipient’s settings — we cannot guarantee delivery of any individual message. Meta’s terms apply to the WhatsApp channel itself.
7. Attendance hardware
Where you purchase attendance hardware, we help you source, install and configure it. Face matching runs on the device inside your gym’s network; check-ins recorded during internet outages sync when connectivity returns. Door-control behaviour (for example, denying entry to expired memberships) is configured per gym at your instruction. Hardware defects are covered by the manufacturer’s warranty; we assist with replacement coordination.
8. Availability and support
We aim to keep FitSync available at all times, but a software service can experience maintenance windows and occasional unplanned downtime; we schedule maintenance outside peak gym hours where possible. Support is provided on WhatsApp and phone during business hours (IST), Monday to Saturday. Specific uptime or response commitments apply only if agreed in writing.
9. Intellectual property
The FitSync name, logo, website content and software remain the property of FitSync. Your data remains yours. Feedback you give us about the product may be used to improve it without obligation.
10. Confidentiality
We keep your business data confidential and access it only to provide and support the service or as required by law. You agree to keep non-public information about the service (such as security details and pricing) confidential.
11. Disclaimers and limitation of liability
The service is provided “as is” and “as available”. To the maximum extent permitted by law: we disclaim implied warranties; we are not liable for indirect or consequential losses (including lost profits or lost business); and our total aggregate liability arising out of the service in any 12-month period is limited to the subscription fees you paid in the 3 months preceding the claim. Nothing in these terms limits liability that cannot be limited under Indian law, including liability for fraud.
12. Indemnity
You will indemnify FitSync against third-party claims arising from your breach of clause 5 — in particular claims by members relating to consent for their data, biometric enrolment or messaging where that consent was your responsibility.
13. Suspension and termination
We may suspend or terminate access for material breach of these terms (with notice and a chance to remedy where practical), for non-payment after notice, or where required by law. You may terminate at any time as described in clause 3. Clause 4 (your data and export) survives termination.
14. Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, including internet or power outages, third-party platform failures (such as WhatsApp), natural disasters or government action — except your obligation to pay for service already provided.
15. Changes to these terms
We may update these terms as the service evolves. Material changes affecting subscribed customers will be notified at least 30 days in advance; continued use after that constitutes acceptance. The current version always lives at this page.
16. Governing law
These terms are governed by the laws of India. Courts in New Delhi have exclusive jurisdiction over disputes arising from these terms or the service.
Contact
Questions about these terms: fitsync.co.in@gmail.com · +91 90349 86123 · FitSync, New Delhi, India.